Our toll-free Member Services number is 1-80, TTY: 711.Įveryone deserves affordable health care, including you. To ask for help, please call us Monday through Friday, 8 am to 6 pm EST. We can also assist with interpreter services, including American Sign Language. You can also get information in large print, Braille or audio files on a CD. Call 711, give them the Member Services number, 1-80, and they will connect you to us.
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This free service allows persons with hearing or speech disabilities to place and receive telephone calls. If you have trouble hearing over the phone you can use a text telephone. Additionally, many of our Member Services Advocates speak multiple languages, so when you call they will be able to help you or connect you with our interpreter service which covers more than 170 languages. Our provider directory shows which languages doctors speak. Our provider network includes many doctors who are multilingual. UnitedHealthcare Community Plan provides member materials to you in a language or format that makes it easier for you to understand. UnitedHealthcare Community Plan has practice guidelines for preventive health and other health conditions.Ĭall our Member Services at 1-80 (TTY: 711) to request a printed copy. These guidelines come from nationally recognized sources. UnitedHealthcare Community Plan has practice guidelines that help providers make healthcare decisions. This policy does not affect a facility's ability to provide diagnostic or excisional biopsies, and post–surgical care (chemotherapy, radiation, reconstruction, etc.) for Medicaid patients. See the listing of low-volume facilities that will not be reimbursed for breast cancer surgeries provided to Medicaid recipients. New York State Department of Health has stated – Medicaid recipients should receive breast cancer surgery services at high volume facilities (those facilities performing 30 or more mastectomy and lumpectomy procedures associated with a breast cancer diagnosis on average over a three-year period). Detoxification services are covered by UnitedHealthcare Community Plan as a benefit.Medicaid recipients who receive SSI or who are certified blind or disabled get mental health and substance use disorder services from any Medicaid provider by using their Medicaid Benefit Card.Most outpatient mental health services (contact plan for specifics).All inpatient mental health and substance use disorder services (including alcohol and substance use disorder).You or your provider can call Optum Behavioral Health anytime for help at 1-84.
We have trained professionals who are experienced in understanding Substance Use Disorder and able to help you get treatment or give you information that will help you make decisions about your healthcare. UnitedHealthcare is here to assist you in all your healthcare needs. Addiction can happen to anyone, any family, at any time according to the New York State Office of Alcoholism and Substance Abuse Services (OASAS).
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